FAQ
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Heartland’s Routing number is: 275978886.
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For automatic payments/direct deposits, you will need your full MICR account number. This number can be found on the bottom of checks, or by asking an Heartland representative. Savings accounts, money markets, and checking accounts can be used for automatic deposits/withdrawals. Heartland representatives are able to provide direct deposit/withdrawal forms if needed.
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Live chat is available Mondays to Fridays from 9:00 A.M – 5:00 PM.
Call us directly at 1-800-362-3944 or 608-282-7000, during the same business hours.
Email us anytime at eBranch@heartlandcu.org.
Submit a message via your digital banking login. -
Members are able to change their address, phone numbers, and email addresses via digital banking:
- Login to your digital banking profile.
- Select SETTINGS>CONTACT
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Contact a Heartland rep to schedule an appointment or visit a branch to open a membership.
You must qualify for membership. -
Please visit our the Who Can Join page.
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Yes, Heartland is able to send international and domestic wires.
Wire Fees:
- Domestic $30,
- International $75,
- Incoming $20.
If you are expecting an incoming wire make sure you provide the sender with Heartland’s Incoming Wire Instructions.
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1099 Tax forms are only generated if a member is paid $10 or more in dividends.
1098 forms are only generated if you pay $600 or more in interest on a mortgage related loan. If you fall under these reporting thresholds, you can refer to your December statement to see the YTD interest paid/earned on any account.
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Yes, our Williamson St, Rimrock, Oregon, and Lancaster branches are open on Saturdays from 9:00 AM – 12:00 PM. Drive-up or appointment only.
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Unfortunately, Heartland no longer offers currency exchanges.
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Yes, Heartland offers various size boxes at multiple branch locations.
Annual fee depends on size of box.
Branches that offer safe deposit boxes included:
Please contact branch for box availability.
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All branch lobbies are open:
- Mondays to Fridays from 9:00 AM – 5:00 PM.
- Saturday hours vary by location.
Visit our Locations page for more info or our Contact Us page for holiday hours and additional ways to reach us!
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Although appointments are not required, we strongly urge members to make an appointment prior to visiting a branch so that we can ensure their needs are meet when they arrive.
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Items can be mailed to HCU at:
5325 High Crossing Blvd.,
Madison, WI 53718 -
Yes, at a shared branch, Heartland members may access their accounts for transactions such as deposits and withdrawals.
Members must have their current ID and know their member number.
Keep in mind that some shared branches may not be able to complete some types of transactions or account requests.
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Yes, members may purchase money orders or cashier’s checks for $2/each.
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Yes, anyone who does not have a valid state ID, Passport, or driver’s license will be required to present a birth certificate and social security card to open an account.
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We require a $5 minimum deposit into a membership savings in order to open a membership at Heartland.
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Yes, our MARS line is available 24/7, call 1-800-362-6277.
Request Mortgage Appointment
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